Fiq7 Privacy Policy — User Personal Data Protection
Fiq7 takes the protection of every user's personal data seriously. This Privacy Policy explains what information we collect, how it is used, how it is securely stored, and the rights you have as a user of our platform.
Effective date: 1 January 2026. This Policy may be amended from time to time.
Information We Collect
When you register and use the fiq7 platform, we collect various types of information to ensure the service operates correctly and securely. The categories of information collected are as follows:
- Account information: username, email address, phone number and encrypted password provided during registration.
- Payment information: records of deposit and withdrawal transactions in MYR, including the payment method used such as Touch 'n Go eWallet or FPX. We do not store full card numbers.
- Device and browser information: IP address, device type, operating system, browser version and screen resolution for security and display optimisation purposes.
- Usage data: pages visited, session duration, games played and in-platform actions for internal analytics purposes.
- Cookies: small files stored on your device to maintain your login session, save your language preference and help us understand usage patterns.
We only collect information that is necessary for the stated purposes and do not gather data beyond what is required.
How Your Information Is Used
All information collected by fiq7 is used responsibly for clearly defined purposes. We use your data to:
- Verifying user identity and securely processing account registration.
- Processing deposit and withdrawal transactions in MYR via trusted local payment channels.
- Identifying and preventing fraudulent activity, account abuse or unauthorised access.
- Sending important notifications related to your account, transactions or policy changes via email or in-platform channels.
- Improving platform performance, resolving technical issues and monitoring service stability.
- Complying with applicable legal and regulatory requirements.
Fiq7 does not use your data for third-party marketing without your consent. Any marketing communications we send relate solely to our own platform.
Sharing Information with Third Parties
Fiq7 does not sell, rent or share users' personal information with third parties for commercial purposes. However, there are limited circumstances where information sharing may occur:
- Payment processors: required transaction information is shared with local payment service providers such as FPX and digital wallet platforms to process MYR deposits and withdrawals.
- Legal requirements: fiq7 may be required to disclose user information when mandated by law, court order or direction from a competent authority.
- Fraud prevention: in situations involving a serious security threat, certain information may be shared with the relevant authorities for investigation purposes.
All third parties who receive user information from fiq7 are bound by confidentiality obligations and must comply with equivalent data protection standards.
Your Rights as a User & How to Contact Us
As a fiq7 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you through our support channels.
If your information is inaccurate, you may submit a correction request to our team.
You may request deletion of your data upon account closure, subject to any applicable legal retention requirements.
To submit any request relating to personal data, changes to this policy or any privacy concerns, please contact the fiq7 team via our support email:
Email: [email protected]
You may also refer to the FAQ page for answers to general questions about account management and privacy. Any changes to this Privacy Policy will be posted on this page with an updated effective date.
Fiq7 is committed to complying with all applicable data protection requirements and will continuously update this policy in line with evolving laws and industry best practices.